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Sunniside Surgery

Sunniside Surgery proud to be a teaching practice ( posted on Jul 9, 2020 )

Sunniside surgery is a teaching practice but sadly due to the COVID pandemic our students have not been able to be with us the rest of the academic year. We are expecting them back in September which is very positive news since we need to ensure our Doctors of the future are well trained . From September it is very likely that there will be a student present ( with your consent ) during a phone/video or face to face consultation .Your consent will always be sought and please make reception or the GP aware if you do not wish the student to be present.We will also be inviting patients to come down as we have done previously to speak to the students or to be examined by them. Whilst there may be some initial anxiety surrounding this, please be aware the students will be wearing scrubs and full PPE and will also be following all government guidance. There will be more updates to follow as we receive them from the medical school.


Please contact Dr Lewis-Barned if you have any initial questions or concerns on 0191 4883200


thank you

( posted on Jul 7, 2020 )

Think Pharmacy First


Find your nearest pharmacy.


We know that people visit their GP with minor illnesses that their local pharmacist could help with.


Instead of booking a GP appointment, you can visit your local pharmacy , saving you time and with no appointment needed – you can just walk in.


All pharmacists can give advice and medicine if you need it that will help clear up the problem.


If your condition is more serious they will then refer you to your GP.


What's more, many pharmacies are open in the evenings and on the weekends.


Can I get free treatment?


If you don't normally pay for your medicines, then you don't need to pay with Think Pharmacy First –

you can get them free and over the counter from your local pharmacist without the need to see your GP.


Which illnesses are included?


Advice from your pharmacist is always free but thanks to the Think Pharmacy First scheme they can also provide treatment for the minor illnesses below:



Aches and pains

Back pain



Period pain




Bites and stings

Hay fever

Skin reactions

Colds and flu



Sore throat

Fevers and/or temperature

Ear care


Ear wax

Ear infection

Eye care

Bacterical conjunctivitis (sticky eyes)


Stomach aches








Skin/mouth problems

Athletes foot


Cold sores

Contact dermatitis (inflammation of the skin)

Fungal skin infection

Impetigo (blisters)

Nappy rash


Skin rash

Vaginal thrush

Warts and verrucae

Head lice

Sugery closed Thursday afternoon ( posted on Jul 7, 2020 )

The Surgery will be closed this Thursday the 9th July for training.


In an emergency dial 999 or for medical advice please call 111


thank you

NEW virtual clinic's ( posted on Jun 17, 2020 )

Please be aware that you may need to click and paste the link into a goggle chrome bar.


We have been working around the clock to bring our clients the most suitable safe ways to still be

supported by our Gateshead 0-19 Service, whilst maintaining social distancing.


We would like you to be aware of the new clinics we are running


📌Health Visitor Clinic - Mon to Fri 09:30am til 10:30am


📌Infant Feeding Clinic - Mon, Wed, Fri 09:30am til 10:30am


📌School Nurse Clinic - Wed 13:00pm til 14:00pm


📌Emotional Wellbeing Clinic - Tues and Thurs 14:00am til 16:00pm


You will access them via NHS Attend Anywhere.


👉The links for each clinic are posted above, if you are using a PC you will require google Chrome. For smartphones there should be no issues.


👉There is no appointment required, during the advertised clinic times, you can access the clinic via the link above, where you will be put into a waiting room. You can also scan the QR code on the flyers that we have attached to this post.


We are more than happy to answer questions or take feedback. To do this you can message our Facebook Page or ring our single point of contact on

0 3 0 0 0 0 3 1 9 1 8. This telephone number is also available for all of the above support, outside of clinic times, during the hours of 08:30am to 17:00pm


We are also running a Virtual breast feeding café along side the infant feeding clinic. This is accessed via email. We ask Mums to supply there email address to hdft.infantfeeding.gateshead@nhs.net and they are then invited to a Video conference call with a breast feeding HV and Early years practitioner at the allotted time


All information is regularly shared on our Face book page and the clinics can also be accessed form the HDFT webpage

Face Covering is a MUST ( posted on Jun 16, 2020 )

It is a requirement for patients to wear a face covering when entering the surgery. If you do have an appointment we would be grateful if you could come with your face covering on – covering your nose, mouth and chin. This can be in the form of a mask, scarf or handkerchief of any sort of fabric.


Can we ask all patients when they enter the surgery to apply sanitizer and also as soon as you exit the premises


Wear a mask when attending healthcare settings

CERVICAL SMEARS ( posted on Jun 16, 2020 )

Good morning



We are pleased to advise that cervical smears will be recommencing at the Practice within the next couple of weeks.


Can we ask that if you have received a letter from the health authority and you are due your smear that you book an appointment asap with the Nursing team.



Thank you

Extended hours will recommence ( posted on Jun 16, 2020 )

Good morning


As from Thursday the 2nd July the late evening surgery on a Thursday will restart .


We offer GP and Nursing appointments which are useful and convenient for people who work in normal opening hours


Thank you

WEDNESDAY 10TH JUNE 2020 ( posted on Jun 9, 2020 )

On Wednesday 10th June from 12:30pm onwards, the surgery will ONLY BE OPEN for Baby Clinic. For ALL OTHER queries and appointments, the surgery will re-open at 8:00am on Thursday 11th June. This is due to staff training.


In an emergency please call 999 or if you require urgent medical advice please call 111.


Thank you.

Thank you so very much ( posted on Jun 3, 2020 )

Can we share a big thank you to a kind lady who made the surgery more scrubs Sarah Pearson from St



Georges in Jesmond.



We all really do appreciate all the help and support that has been given

EASTER EGG ( posted on Jun 2, 2020 )

A big thank you to Jim Hunter for donating all of those lovely Easter Eggs, we really appreciated the generous gift.

Contact details are kept up to date ( posted on May 27, 2020 )

Can we plaese ask that you up date any new contact details at the earliest convienece



Thank you

Important Information regarding telephone appointments. ( posted on May 27, 2020 )

Can patients please be advised that when you request a telephone consultation appointment from a Doctor at the surgery the following will occur.


The number will be displayed as withheld


No actual time frame will be allocated, you will be either informed am or pm when you book the slot


The Doctor will try twice if after the second attempt and still no contact has been reached no further efforts will be made.


You will also receive a text alert advising you of the above.


Can we ask that if you request a telephone consultation for the same day that you try to take the call as this is causing extra time and work restraints on the clinical team .


Many thanks

Patient video link ( posted on May 26, 2020 )

Cancer Alliance patient video

Please see link below to a short video that the Cancer Alliance would like us to promote to encourage patients in the North East & North Cumbria to present at their GP if they are experiencing potential cancer symptoms during the pandemic.


Help us to Help You | The NHS is still here for you when you need it




( posted on May 26, 2020 )

Gateshead Sexual Health have launched new online platforms to further increase availability and access to STI testing and barrier methods of contraception during these unprecedented times.


Testing for STI's and accessing Free Condoms can now be done online and now from home.

The outbreak of COVID-19 and social distancing guidance have changed the way many services operate in regards to patient consultations, limiting the number of patients in service and operating at a reduced staffing capacity.

Gateshead Sexual Health strive to ensure our patients and the local population have equal availability & continuous access to STI Testing & Condoms through these difficult times.

We recognise and are responsive to the changing need of the population and in light of COVID-19, have launched new online platforms for Gateshead residents.

Online Scheme Brief Below:

The new online home testing kit offers screening for infections such as HIV, Syphilis, Chlamydia & Gonorrhoea and is available to order 24 hours a day from the Gateshead Sexual Health website.

Online ordering is a quick way to test, very discreet and is completely confidential delivered straight to the specified address when completing the online demographic form.

Home testing kits are delivered in plain packaged envelope's by Royal Mail meaning NHS will not appear on the outside of the envelope.

Kits are sent by standard post meaning that no signature is required and will fit through a standard letter box.

The home test involves providing a blood sample (if a person chooses to be tested for HIV & Syphilis) or a urine or swab sample for Chlamydia & Gonorrhoea testing.

Home test kits are delivered complete with instruction's, a freepost return envelope and are posted back to us by standard Royal Mail.

This online test offer is available to both male and female's over the age of 16+

The Condom Kits are also delivered in plain packaged envelope's by Royal Mail meaning NHS will not appear on the outside of the envelope, again very discreet and will fit through a standard letter box .

Links to both online services can be found on the main home page of our website




Direct links to order can be found here. ( Please add these to the links section of your websites)


Gateshead Online STI Testing : https://sh24.org.uk/orders/new


Gateshead Online Condom Scheme:




PLEASE ALSO NOTE: We are now operating a telephone

( posted on May 26, 2020 )

BANK HOLIDAY MONDAY, 25TH MAY 2020 ( posted on May 21, 2020 )

The surgery WILL NOT be opening this Bank Holiday Monday, 25th May 2020.


If it is a life threatening emergency you should call 999. If you require medical attention but it is not an emergency, then you should contact 111.


The surgery will re-open on Tuesday, 26th May at 8:00am.


Thank you.

Face coverings are a polite request ( posted on May 20, 2020 )

We would like to encourage patients who have been asked to attend an appointment at Sunniside surgery if possible to wear a covering over their face and nose area. ( please note this does not apply to children under two and it is also entirely voluntary at present )


We feel the practice can not always ensure social distancing of 2 meters so therfore we must try to encourage patients to wear a face covering as they come through the door.


Face coverings should be worn and not surgical masks or respirators which should be left for healthcare staff and other workers who may need them.


The Goverment advises washing your hands or using hand sanitiser before putting on and off a covering.


If you have coronavirus symptoms you should stay indoors and isolate.


Face coverings are not suitable for other lock down rules and hand hygiene especially is just as important as before-so still wash your hands with soap for at least 20 seconds when your return home.


thank you for your co operation

ADVICE AND GUIDANCE WEBSITES ( posted on May 20, 2020 )

Below are useful websites that may be of use to you or someone you know.


We all require a little help and support somtimes.



Free online counselling for young people over 11.




Mental health information and self-health guides.




For a range of mental health issues.





Information and online courses




Uk Goverment Menatl Health

and Wellbeign advice including

NHS recommended APPS




Online wellbeign resources




Information and advice at




For the latest information about COVID-19


MASSIVE THANK YOU TO EVERYONE BELOW ( posted on May 19, 2020 )

Can we all say a massive thank you to the following amazing kind and thoughtful patients and friends who have donated and helped us out so very much here at Sunniside Practice over the last few weeks.


We are all so incredibly grateful x


DAVID PRESTON from Hexham for the face visors and The Stationary Shop in Prudhoe for supplying all the materials.


IRIS ALEXANDER for making us the most delicious shortbread biscuits on a regular basis


HARRY JOHNSON for weekly cream cake drops


SAM AND STEPHEN MCDINE for fab strong aprons from Nissan


LORNA TAYLOR for new scrubs which have been nearly impossible to source.


LISA PACKER again for fab scrubs and transport bags


GARETH STEER Emmanuel College for padded visors


STELLA WARD for scrub bags


JULIE OXLEY Creations and Alterations


SARAH JACKSON Sarahs natural beauty supplies for amazing bodyshop goodies








Whatever problem you are facing they are there to listen 24/7


SHOUT text 85258

Crisis text service for support with any mental health issue 24/7


CALM 0800 58 58 58

Helpline for men of all ages 5pm-midnight



Advice for parents and carers worried about a young person 9.30-4 Mon-Fri



Crisis text support for under 25,s 24/7


PAYRUS HOPELINE 0800 0684141

Support and advice for young people 9am-10pm

Mon-FRI and 2-10pm weekends


CHILDLINE 0800 11 11

Support currently available 9am-midnight and online

1-2-1 chat www.childline.org.uk


Local authority community support lines


Gateshead 0191 433 7112

Newcastle 0191 277 8000

County Durham  03000 260- 260




CORNAVIRUS HUB ( posted on May 19, 2020 )

COVID-19 is a new illness that can affect your lungs and airways. It's caused by a virus called coronavirus. Because this is a new illness it has been able to spread quickly, which is why the Goverment and the NHS are taking significant steps to combat it.




Only leave home if it's essential.This will help stop the spread of coronavirus.


To protect others, do not go to places like a GP surgery, pharmacy or hospital unless advised by your clinician.


If you have symptoms, use the 111 online coronavirus service to find out what to do.





Personal Protective Equipment (PPE) refers to items like gowns, gloves and masks.

NHS and goverment guidance says staff should use PPE at all times to keep themselves and patients as safe as possible, so when you are asked to attend the surgery please do not be alarmed as the team will be appropriately protected.


All appointments will be telephone in the first instance.If you need to be seen bY a clinician, you will be given a time to come to surgery to be assesed in person. DO NOT attend the surgery without a pre-arranged appointment.


Please note on-line bookings have been temporary suspended during the coronavirus outbreak.


Practice Nurse and HCA are still carrying out urgent blood tests, ECG,s, childhood immunisations, B12 injections, pregnancy injections, dressings, blood pressure checking and diabetes monitoring .


All well baby clinics across Gateshead have been closed, please contact your Health Visitor direct on 03000031918 if you require any advice or support.


Baby vaccinations are still being carried out by the Practice Nurse and you are encouraged to attend and keep these planned appointments.




What is Shielding ?


This is extra protection for people with underlying health conditions who are more likely to become ill.

Everyone who is recognised will recieve a strongly worded letter advising them to avoid face to face interaction for 12 weeks but this could change.


What is social distancing ?


This is working from home if possible

Do not use public transport if able

Avoid anyone with any symptoms

Do not attend public or family gatherings.

Use on-line services where appropriate


What is self-isolation ?


This means staying at home unless you absouletely have to (ie collect medication or food ) ANYONE WITH SYMPTOMS MUST DO THIS.

If you do go out YOU MUST stay 2 meters away from another person.


Do I need a sick note if I am self isolating ?


No you do not please visit 111.nhs.uk/isolation-note.

You will be able to obtain one here for your work.



How serious is Coronavirus ?


For some people it will be a mild illness if they get it, but for others it can be fatal.




Why has my medication amount been reduced to a 28 day supply?


The instruction has came from the Goverment to allow monitoring and non over usage or excessive ordering 

CERVICAL SCREENING ( posted on May 19, 2020 )

We have recieved an email from Public Health informing that on Friday the 15th May, they recieved reports stating that some women are being contacted by text message, claiming to be from the call and recall service for Cervical Screening. They are advising they are overdue for screening and the message asks them to call a mobile number and provide personal details.




This is being investigated and the Action Fraud Line has been contacted.


Please be aware.

DR MARK DORNAN ( posted on May 6, 2020 )

Dr Mark Dornan has recorded a very helpful video that outlines how to get healthcare during the coronavirus outbreak.


This explains : How health and social care services have had to adapt and how we all need to use differently


                    : Why we we need to prioritise looking after your own health at this time


                    : And if you do need help, please do not wait.




Please click on the link below.






VE DAY 75 ( posted on May 5, 2020 )

Please check out the below link which shows ways to still honour all our amazing war generation and veterans but also whilst doing so staying safe and protecting the NHS.






OPEN THIS BANK HOLIDAY THE 8TH MAY ( posted on May 5, 2020 )

The surgery will be open from 8am until 6pm this Friday the 8th of May.


This will assist and support the emergency services during this difficult time.


ALL GP appointments and the majority of Nurse appointments will be triaged and patients MUST NOT attend the surgery unless the GP or Nurse has requested you do so.


Can I please ask patients to register and use the online services here at Sunniside ,this does help and eases the pressure on the team at Sunniside.


For more information please telephone the reception team and they will be happy to assist.

OPEN THIS BANK HOLIDAY, FRIDAY 8TH MAY ( posted on May 5, 2020 )

The surgery will be open as usual from 8am until 6pm this Friday the 8th May to help relieve stress on the emergency services during this pandemic.


ALL GP appointments and the majority of nurse appointments will still be telephone triaged and patients MUST NOT attend the surgery if they have not been advised to do so by a clinician.


Please stay safe everyone.

LATEST NHS ADVICE AND NEWS ( posted on Apr 22, 2020 )

Please visit the link below




PATIENT NOTICE ( posted on Apr 15, 2020 )

Please can we ask all patients to only enter the building if they have been authorised to do so by clinician. You do not need to use the doorbell in this instance.


Can all other patients please remain respectful and only use the doorbell if it is absolutely necessary. Alternatively, patients can use E-Consult or contact reception on 0191 488 3200 for any queries.


Everyone please stay at home and stay safe.

EMMANUEL COLLEGE ( posted on Apr 9, 2020 )

A massive thank you again to Emmanuel College for making and providing the surgery with visors. We really appreciate the help and support during this difficult time.


Everyone please stay at home and stay safe.


Thank you.

MUTUAL AID ( posted on Apr 9, 2020 )

Please take some time to have a look at this useful link for those struggling or need help with their shopping:




or alternatively call 0191 433 7112.

EASTER BANK HOLIDAY REMINDER ( posted on Apr 8, 2020 )

Just a reminder for patients, the surgery will be open as usual on, from 8am until 6pm on Good Friday and Easter Monday to help relieve the stress on the emergency services.


ALL GP appointments will be telephone triaged by the doctor and patients MUST NOT attend the surgery if they have not been advised to do so by a clinician.


Thank you for your assistance.

DO NOT ENTER THE SURGERY UNLESS... ( posted on Apr 7, 2020 )

Can we please remind patients to not enter the surgery unless you have been instructed to do so by a member of the team. If you have been asked to attend you MUST attend solo as we must keep the footfall to a minimum.


Can we also encourage all patients to sign up for online services ,this does help to alleviate pressure and resources within the administration team.


Thank you


Thank you Emmanuel ( posted on Apr 7, 2020 )


A big thank you to Emmanuel College for the use of their eye protection goggles for the clinical staff here at the surgery.


We really do appreciate your help and quick response to our request

e-Consult give it a try... ( posted on Apr 7, 2020 )

Can we ask patients to use e-Consult which is displayed on this website click on the link above


This is a straight forward and extremely useful way to recieve medical advice or information from the surgery


e-Consult is straightforward to use and is proving popular for many patients at this difficult time .


Click on the link below






Easter Opening ( posted on Apr 1, 2020 )



Please be advised Sunniside surgery will be open on Good Friday and Easter Monday to help the NHS cope with the coronavirus crisis and help alleviate some pressure from out-of-hours services.


Can we plaese remind patinets any appointments will be screened by telephone first and that no patient is to enter the surgery unless the GP or Nurse has instructed you to do so.



Thank you for your assistance

Blaydon WIC is closed at present ( posted on Mar 31, 2020 )

The WIC ay Blaydon has been closed temporary and been reloacted to the QE Hospital with immediate effect, this is in a effort to consolidate resources and staffing.

Information relating to special rescue packs .... ( posted on Mar 31, 2020 )

Can you please be advised if you have asthma or COPD the information that is circulating regarding special rescue packs is INCORRECT


Please do not contact the surgery regarding this.


You should continue to manage your condition in the usual way and if you feel you have symptoms of COVID-19 please go to https:111.nhs.uk/covid before doing anything else.

Reminder ( posted on Mar 31, 2020 )

Can we please advise all patients that all initial GP appointments are by telpehone at the moment. Do not attend the surgery unless you have been advised by a clinician .


When a telephone assesment has taken place the Doctor may decide that they would like to see you in surgery if this does happen please attend alone do not attend with a family member or friend.



Can we also encourage patients to use online services and have a nominated chemist in place.


Also e-Consult is a very useful way to seek medical advice or request information or renew a sicknote etc.

Medication ( posted on Mar 25, 2020 )

We have been given guidance from the goverment that all medication will be prescribed on a monthly basis only.


This is not the decision of the surgery so we request your cooperation and understanding

Smoking we are here to offer support and encouragement to stop ( posted on Mar 24, 2020 )

Smokers are strongly encouraged to quit now to cut risks from COVID-19.


Smokers are twice as likely to get pneumonia than non-smokers.


COVID-19 is an acute respiratory infection. Smoking affects the immune system in the airways, lung tissue and throughout your natural protection against infections.


Please contact the surgery via e-Consult now for practice and supportive advice from our HCA Lee or alterantively visit




TIMS service ( posted on Mar 24, 2020 )

Please have a look at the TIMS service for self help and guidance




Self refer to MIND ( posted on Mar 24, 2020 )

Self refer to MIND


This will be a very useful service through the next few difficult months.



https://111.nhs.uk/isolation-note/ ( posted on Mar 20, 2020 )



Please click on the above link this will offer guidance and process your own isolation notes in relation to the Coronavirus




Local milkman ( posted on Mar 20, 2020 )

Local milkman who covers Sunniside area can deliver to those people who have self isolated contact number 07772736142


thank you

Ordering prescriptions ( posted on Mar 20, 2020 )

Can we please ask everyone to only order what you need for your medication.


There is NO shortage of medication and by ordering exessive amounts this is adding to the workload for already stretched GP,s and pharmacists .


Can we all be considerate and only order what is needed and due.


thank you

Hearing aid batteries ( posted on Mar 20, 2020 )

If anyone requires hearing aid batteries from the surgery please feel free to ask a family member or neighbour to pop into the surgery and we will provide them for you.


If in the case a patient has no one that is able to do this, then please contact reception and the team are happy to drop some through your letter box for you if local. 


thank you

HMRC help line ( posted on Mar 20, 2020 )

HMRC have just set a help line specifically for the self employed and buisnesses who will be struggling now due to the Coronavirus.


The Coronavirus helpline number is : 0300 456 3565


They will offer you advice on your tax and any benefits you can claim

( posted on Mar 20, 2020 )



If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, you are advised to stay at home for 7 days.


Please do not book a GP appointment or attend your GP practice.


If you live with other people, they should stay at home for at least 14 days, to avoid spreading the infection outside their home. After 14 days, anyone you live with who does not have symptoms can return to their normal routine.


But, if anyone in your home gets symptoms, they should stay at home for another 7 days from the day the symptoms start. Even if that means they're at home longer than 14 days


The most up-to date public guidance is always online at www.nhs.uk/coronavirus.


If your symptoms are serious, or get worse, NHS 111 has an online service that can tell you if you need further medical help and advise you what to do.


Only call 111 direct if you are advised to do so by the online service or you cannot get online.

Thank you

Important information regarding paper prescriptions ( posted on Mar 18, 2020 )



Can we inform all patients that we will not accept any paper prescription requests over the counter. This is a safety measure to assist in reducing any spreading of the coronavirus within the surgery.


Can we ask you to nominate a local chemist who will then order your medication on your behalf, in turn the surgery will send your mediaction prescription through electronically to your selected chemist. This allows  less footfall into the surgery.


We also encourage all patients where ever possible to register for online services ( we can set this up for your over the phone )


And finally e-Consult should be used for requesting sick notes ,medical information and general advice. This can be accessed via the surgery website and full guidance and instructions are given


Thank you for your support at this difficult time

Important information ( posted on Mar 12, 2020 )

As from tomorrow the 13th March 2020 no face to face appointments will be made without an assesment from a clinical team member of staff. Please do not attend the surgery.


If you have a pre booked appointment you will be contacted and offered a telephone booking with a Doctor or nurse, they will make the decision if you should attend the surgery after a clinical discussion has taken place.


Thank you for your co operation.


We will re-open at 4pm for pre booked appointments ( posted on Mar 12, 2020 )

The surgery will re-open at 4pm for pre-booked appointments.


We thank you for your patience.


Sunniside surgery is temporary closed 12/03/2020 ( posted on Mar 12, 2020 )

We have been advised by NHS England to close the surgery temporary for a deep clean due to an incident at the Practice


Please note this is a precautionary measure and we hope to re-open as soon as possible.


We do always follow guidance from NHS England to protect patients and staff at this surgery so this is why the deep clean has been implemented. 


All appointments for the next couple of hours have been cancelled and this may change again later today


 We thank you for your patience and support.


 If you require medical advice please contact NHS 111

e-Consult ( posted on Mar 11, 2020 )

Please click on the link below for important information relating to coronavirus and e-Consult




Information required when booking an appointment ( posted on Mar 11, 2020 )



When you ring or pop into the surgery to book an appointment you will be asked basic health and travel questions from the administration staff. This in not the team being intrusive they require this information to keep you the patient and all the staff well in relation to the coronavirus outbreak.


Can we please ask all patients to be understanding and supportive of the administration team at this time.


Thank you

On-line appointments ( posted on Mar 11, 2020 )



Here at Sunniside surgery we have temporarly suspended the service which enables you to book an online appointment. This is to help protect the well-beign of patients and staff with the ongoing coronavirus .


We thank you for your patience .

Information relating to the coronavirus ( posted on Mar 10, 2020 )

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.


The risk of being in close contact with a person with coronavirus or contaminated surfaces is very low at the current time, as members of the public who have visited Wuhan or Hubei province, China are currently in isolation.


Testing of suspected coronavirus cases is carried out in line with strict regulations. This means that suspected cases are kept in isolation, away from public areas of the hospital and returned home also in isolation. Any equipment that came into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.




Always carry tissues with you and use them to catch your cough or sneeze.

Then bin the tissue,and wash your hands, or use a sanitiser gel.


Wash your hands often with soap and water, especially after using public transport.Use sanitiser gel if soap and water are not available.


Avoid touching your eyes, nose and mouth with unwashed hands.


Avoid close contact with people who are unwell

Coronavirus up-date ( posted on Mar 10, 2020 )

The NHS in Gateshead/ Newcastle and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases . The NHS has put in place measures to ensure the safety of patients and NHS staff while also ensuring services are available to the public as normal.


The risk to the general public is moderate.If you have arrived back to the UK from mainland China, Thailand ,Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau with 14 days, follow the specific advice for returning travellers.


Call 111 now if you've been:


to Wuhan or Hubei Province in China in the last 14 days ( even if you do not have symptoms )


to other parts of China, including Macau and Hong Kong, in the last 14 days and have a cough, high temperature or shortness of breath ( even if it's mild )


to Thailand,Japan,Taiwan, Singapore, Republic of Korea or Malaysia in the last 14 days and have a cough, high temperature or shortness of breath ( even if mild )


in close contact with someone with confirmed coronavirus.







Further information is available on NHS.UK.

( posted on Mar 3, 2020 )









If you have travelled abroad or have been in contact with someone confirmed as having Coronavirus in the last two weeks, you may be at risk of Coronavirus.


Please do NOT leave the house.


Instead, ring 111 if:


You have been abroad in the last 14 days and develop cough, fever or shortness of breath; or have been in contact with someone confirmed as having Coronavirus.

What is Coronavirus and what can we do .... ( posted on Mar 3, 2020 )

Please click on the link below for more information.


Can we ask that you do not visit your GP Practice or WIC or Hospital if you have visited any of the areas with outbreaks.


You must contact 111 for advice and in most ccases you will be advised to self isolation for a two week period.




( posted on Mar 3, 2020 )

Wash your hands correctly ( posted on Mar 3, 2020 )

Please click on the link below for advice



FRIENDS AND FAMILY FEBRUARY TEST 2020 ( posted on Mar 2, 2020 )

We are pleased to announce that for the month of February 2020, the results for our friends and family test are as followed:



Extremely likely                 01


Likely                               00


Neither likely or unlikely    00


Unlikely                            00


Extremely unlikely            00


Don't know                      00

IMPORTANT INFORMATION ( posted on Feb 7, 2020 )



If you have travelled from China or have been in contact with someone confirmed as having Coronavirus in the alst two weeks;you may be at risk of Coronavirus. Please do NOT leave the house. Instead,ring 111 if :


. You have been in China in the last 14 days and develop cough,fever or shortness ; or

. You have been in Wuhan or Hubei Province in the alst 14 days or have been in contact with someone as having confirmed Coronavirus, even if you feel well.


Thank you

Coronavirus ( posted on Feb 5, 2020 )



Coronavirus is a new respiratory illness that has not previously been seen in humans.


The risk of getting the illness in the UK is low.


Advice to travellers returning from China

Travellers returning from Wuhan and Hubei Province

If you have returned from Wuhan or Hubei Province in the last 14 days:

stay indoors and avoid contact with other people call NHS 111 to tell them of your recent travel to the city.


Please follow this advice even if you do not have symptoms of the virus.


If you get a cough, a high temperature, or you feel short of breath, continue to follow this advice. Do not leave your house without getting advice from a doctor.


Travellers returning from other parts of China


If you've returned from other areas of China (but not Hong Kong or Macao) in the last 14 days, and get a cough or fever, or you feel short of breath:

stay indoors and avoid contact with other peoplecall NHS 111 to tell them of your recent travel to China


Please follow this advice even if your symptoms are mild.

What this means in practice

This means staying at home for 14 days after arriving from Wuhan or Hubei Province (or other parts of China if you have symptoms) and not going to work, school or public areas.

Try to avoid having visitors to your home, but it's OK for friends, family or delivery drivers to drop off food.


While the risk to the UK population remains low, these steps are recommended to limit the potential spread of infection.



Do not use public transport or taxis until 14 days after your return from Wuhan or Hubei Province (or other parts of China if you have symptoms).

Getting food and medicine



Stay at home for 14 days after arriving from Wuhan or Hubei Province (or other parts of China if you have symptoms), and avoid public places. Ask a friend, family member or delivery services to carry out errands on your behalf.

Taking children to school

Stay at home for 14 days after arriving from Wuhan or Hubei Province (or other parts of China if you have symptoms), and avoid public places. Ask a friend or family member to take your children to school. If your children are well and have not been in Wuhan or Hubei Province, there is no need for them to stay off school.

What is the risk of catching coronavirus in the UK?

The UK Chief Medical Officers have raised the risk to the public from low to moderate. But the risk to individuals remains low.

Health professionals are working to contact anyone who has been in close contact with people who have coronavirus.

The Chief Medical Officer for England has made a statement about cases in the UK.

Symptoms of coronavirus

Symptoms usually include:

a cough a high temperaturefeeling short of breath

How is coronavirus spread between people?

Because it's a new illness, we do not know exactly how coronavirus spreads from person to person, but similar viruses spread by cough droplets.

Treatment for coronavirus

There is no specific treatment for coronavirus. Treatment aims to relieve the symptoms.

Further information

GOV.UK has further information on coronavirus and the situation in the UK, and advice on travel to China


We encourage all our patients with internet access to register for online services.


These services enable you to:


Book GP appointments request repeat prescriptions view test results and immunisations and also access your medical record.


This can all be done via your computer, smartphone or tablet at a time that suits you. This can save you a phone call or journey to the surgery, and allow you to access appointments and information when the surgery is closed.


All patient information is held securely and the service works alongside traditional methods of accessing services, it does not replace them. The quality of care you receive as a patient will not be compromised if you choose not to register for online services.


To register you will need to complete an application form and show two forms of ID, one of which should have a photo (such as a UK passport or driving licence) and the other should have your address (such as a council tax bill). Bring the completed application form and your ID into Reception and one of our team will verify your information to enable your application to be processed. If you don't have photo ID or anything with your address on it, it doesn't mean you will not be able to use online services, just ask one of our team for advice.


Access to online records will be effective from the date of application and will not be retrospective. All requests for access to medical records online have to be reviewed and agreed by a doctor.You can pick up a form from reception.

FRIENDS AMD FAMILY JANUARY 2020 TEST RESULTS ( posted on Feb 3, 2020 )

We are pleased to announce that for the month of January 2020, the results for our friends and family test are as followed:


Extremely likely                    01



Likely                                  00



Neither likely or unlikely       00



Unlikely                              00 



Extremely unlikely               00



Don't know                         00

REPEAT PRESCRIPTIONS ( posted on Jan 24, 2020 )

You can order your repeat medication the following ways;


1/ In person in the surgery and by post with a SAE using the right hand side of your last prescription


2/ Online with your own secure login -please ask a receptionist to register you for this service


3/ Through your local pharmacy



Please can we respectfully remind all patients that you need to allow 48 hours for us to process your prescription request, and that it is your responsibility to know the name of your medication.


Each month we deal with hundreds of medication requests and eacg one needs to be processed by a receptionist and then checked and authorised by the GP or pharmasist.


When a prescription is requested urgently it means that the GP is interrupted, potentially delaying contact with a patient who may require our urgent attention.


Please be considerate and help us to secure the safety and wellbeing of all our patients.

Update your contact details ( posted on Jan 22, 2020 )

If you change your address or update your telephone, please let us know as soon as possible.


We encouarage all patients that have a mobile phone to provide this number to the surgery.


This system allows the admin team to send SMS Text messaging for appointment reminders and to advise when reviews are due and even that your results are back.


We can also send information or links surveys and keep you notified of any changes to your Practice

FREE NHS HEALTH CHECK ( posted on Jan 10, 2020 )




Why not book your free NHS Health Check here at Sunniside surgery.


This service is for patients aged 40-74 years with no long term conditions.


Please see the leaflet in the slideshow section of this website or alternatively visited the surgery page on Facebook for regular health information abd useful information

Gateshead Time In/ Time Outs for 2020/21 ( posted on Jan 8, 2020 )

Please see below dates for the Gateshead Time In / Time Outs for 2020/21.


The Surgery will be closed from 12.30pm on the below dates. If you  require medical assistance please dial 111 or in an emergency 999



Time Out


Wednesday 20th May 2020

Thursday 9th July 2020

Thursday 24th September 2020

Tuesday 10th November 2020

Wednesday 17th March 2021



Time In


Wednesday 10th June 2020

Tuesday 13th October 2020

FRIENDS AND FAMILY DECEMBER 2019 TEST RESULTS ( posted on Dec 30, 2019 )

We are pleased to announce that for the month of December, 2019, the results for our friends and family test are as followed:


Extremely likely                   02


Likely                                 00


Neither likely or unlikely      00


Unlikely                             00


Extremely unlikely              00


Don't know                        00

e-Consult ( posted on Dec 27, 2019 )

Check out the new e-Consult at Sunniside Practice .


It is quick and straight forward to use and more importantly more convenient for the you the patient.


As well as medical advice from a health professional you can also request sick notes, immunistion history, administration asssitance and much more.

Sunniside Practice is now on Facebook ( posted on Dec 27, 2019 )

Why not look at our new Facebook page to check out all the latest information and news.



Cervical Cancer prevention week 20-26th January 2020 ( posted on Dec 18, 2019 )

Cervical Cancer prevention week is coming soon.


Can we urge everyone who is elgible for this procedure to book an appointment.


The test will be performed in the surgery by a qualified Nurse and will be over in minutes


It really can save lives.


Please click on the link for more information or view the sideshow section on this website




( posted on Dec 12, 2019 )





Christmas opening hours for Sunniside Surgery







Monday the 23rd December 2019 8am - 6pm

Tuesday the 24th December 2019 8am - 6pm

Wednesday the 25th December 2019 CLOSED

Thursday the 26th December 2019 CLOSED

Friday the 27th December 2019 8am - 6pm

Saturday the 28th December 2019 CLOSED

Sunday the 29th December 2019 CLOSED

Monday the 30th December 2019 8am - 6pm

Tuesday the 31st December 2019 8am - 6pm

Wednesday the 1st January 2020 CLOSED

Thursday the 2nd January 2020 8am - 6 pm

Friday the 3rd January 2020 8am - 6 pm


If you require urgent medical assistance when we are closed, please call 111. In an emergency call 999.


If you have a minor ailment you could visit your local pharmacy who will be able to provide you with help or direct you onto the next service.


We also have two local Walk In Centres the QUEEN ELIZABETH HOSPITAL walk in centre ( open 7am -10pm including weekends and Bank Holidays )or BLAYDON MINOR INJURIES UNIT ( open 8am-8pm including weekends and Bank Holidays


We would like to wish all of our patients a Happy Christmas and Best Wishes for the New Year

CHILDRENS NASAL FLU ( posted on Dec 4, 2019 )

Can we please encourage all parents and carers with two and three year olds (birth years 1st SEPT 15 to 31st AUG 17) to make an appointment at the surgery to vaccinate their child against the flu virus.


The children,s flu vaccine is offered as a yearly nasal spray to young children to help protect them against flu.


Flu can be a very unpleasant illness for children with potentially serious complications including bronchitis and pneuomonia.


Please note that this is a simple procedure with a single spray squired up each nostril and no needle is given.


For further information please enquire in surgery.

E CONSULT has arrived ( posted on Dec 4, 2019 )

E Consult has gone live at Sunniside Surgery.


This is a valuable service which allows patients to consult with their own NHS GP online by completing a quick form that is then sent and reviewed by this Practice.


We can also direct patients to self-help, pharmacy advice and local self-referral services


Please click on the link on the left handside at the the top and follow the prompts.


E CONSULT has proved to be a popular and efficent tool which could benefit and help the NHS.


We are please to announce that for the month of November 2019, the results for our friends and family test are as followed:


Extremely likely                   01


Likely                                 00


Neither likely or unlikely      00


Unlikely                             00


Extremely unlikely              00


Don't know                        00

eConsult ( posted on Nov 13, 2019 )

We are going live soon in December 2019.


This is a fantastic service where you can book on the day appointments as well as request admin queries and if you do not feel like leaving home then you can also seek medical help and advice through this service.


For more information please go to http://bit.ly/2ZRtTWP

Population screening timeline ( posted on Nov 8, 2019 )

Please take five minutes to read the latest piece added to the document section on this website.


It will infom you of all the population screening timeline and contains contact details and useful information.

FRIENDS AND FAMILY OCTOBER 2019 TEST RESULTS ( posted on Nov 4, 2019 )

For the month of October 2019, the results for our friends and family test are as followed:


Extremely likely                   00


Likely                                  00


Neither likely or unlikely       00


Unlikely                              00


Extremely unlikely               01


Don't know                         00

GP ON LINE SERVICES AT SUNNISIDE ( posted on Oct 31, 2019 )

We offer online services for the following here at Sunniside Practice.






SMS TEXTING SERVICE ( for appointment reminders/medication reviews/ surgery notifications/invititationsfor injections etc )



We are aware that everyone has busy lives and the above can make things just a little bit easier.


The above service is straight forward to set up and easy to use on the go or at home.


Please enquire at reception for more details



WE NEED YOUR VIEWS..... ( posted on Oct 31, 2019 )

We need your views on what well being means to you and what may prevent you from looking after yourself as well as you can.


We would also like to know how you think the health care system can support you further to look after yourself.


Your feedback is important to us so please click on the below link and the deadline is the 21st November 2019









Thank you


Tell us about mental health services for children and the young ( posted on Oct 30, 2019 )

Please take five-minute survey.



This is for anyone aged 18 or under ( or aged 25 or under and in local authority care ). This survey is also for parents and carers. You must live in Newcastle or Gateshead to take part.


You can enter a prize draw to win a £ 25 voucher at the end of the survey





Mobile Numbers ( posted on Oct 23, 2019 )

We have introduced a new SMS alert system at the Practice, this will be used to contact patients to invite for flu injections or medication reviews or send information links etc and other related items.

( It will not be used for senistive information), and only patients whom have opted into this service will particapte.


We feel due to the busy lives we all lead this service is more useful and efficent for our patients.


In order to operate this effectively me must ask that patients keep their mobile numbers correct at all times and inform us of any changes.

Gateshead Inner West Primary Care Network ( posted on Oct 16, 2019 )

The five GP Surgeries in Inner West Gateshead are now working together to help improve your health and wellbeing. Whickham Practice, Chainbridge Medical Partnership, Glenpark Medical Centre, Teams Medical Practice and Sunniside Surgery have together formed a “Primary Care Network.” This NHS initiative is an exciting opportunity to join forces to makea real difference to our 45,000 patients. We will share the expertise that we offer patients and work more closely with Voluntary Groups and our health and local authority partners, to build stronger and healthier opportunities.

If you have any questions, please contact the practice manager at your local surgery.

SURVEY ( posted on Oct 15, 2019 )

Please fill out this survery for us and tell us what you think. It will only take a few minutes of your time.




Thank you

National Data Opt-Out Scheme ( posted on Oct 11, 2019 )



It is a service that enables the public to register to opt out of their confidential patient information being used for purposes beyond their individual care and treatment . It was introduced for the health and social care system in England in May 2018.Us the public can change our national data opt-out choice at any time via www.nhs.uk/your-nhs-data-matters or by calling NHS Digital contact centre on 0300 3035678 or via the NHS App.This will be fully functional bu MAY 2020.


We are pleased to announce that for the month of September 2019, the results for our friends and family test are as followed:


Extremely likely                00


Likely                              00  


Neither likely or unlikely    00


Unlikely                           00


Extremely unlikely            00


Don't know                      00


We are pleased to announce that for the month of September 2019, the results for our friends and family test are as followed:


Extremely likely                00


Likely                              00  


Neither likely or unlikely    00


Unlikely                           00


Extremely unlikely            00


Don't know                      00


You may have noticed that in the news that the UK has now had its measles free status withdrawn by the World Health Organistation.


People over the age of 50 would have been exposed to naturally circulating measles as a child and are likely to be immune.


People under 50 are now recommended to have 2 measles vaccines to protect themselves against measles. Many people will have had a vaccine around the age of 1, however the immunity can wear off and as there are now outbreaks across Europe, and cases of confirmed measles this year here in the North East, it is recommended that people who have not had two vaccinations have a booster MMR(measles vaccine now comes with added protection against rubella and mumps.


Children who recieved the measles, mumps and rubella vaccines separately due to the healthscare caused by Andrew Wakefield (struck off the GMC register for misinformation ) are advised to have two MMR vaccines. This is beacuse private clinics who gave the seperate vaccines were not regualted and may not have for instance maintained the cold chain so that the vaccines given may have been ineffective.


Patients who are concerned that they may not be immune to measles should contact the surgery, especially if they are planning to travel.

DOCTOR MATHER'S CHARITY WALK ( posted on Sep 24, 2019 )


Dr. Mather is walking the shine walk in memory of family, friends and patients who have lost their lives to cancer. All funding will go towards cancer research to try and develop more treatments for people with cancer. Any donations can be made by following the link below:



Sunniside Surgery is crowned BEST in the North East of England ( posted on Sep 10, 2019 )

We are incredibly proud to be ranked top Practice in the North East of England .


Please see the full article in useful links and also the piece in the Evening Chronicle .


This is a massive achievment for us all .We would like to thank the team here at Sunniside and our incredibly supportive patients.

Welcome! ( posted on Sep 10, 2019 )


We would like to welcome to Sunniside Practice our newest Team Member.


Mrs Dawn Lewis (Receptionist)


Dawn comes to us with a wealth of knowledge and experience and we hope she will enjoy her new role within Sunniside Practice

https://www.surveymonkey.com/r/DigitalPrimaryCareServices ( posted on Sep 4, 2019 )

Can we please ask our patients to complete an annoymous questionnaire on the surgery and services we provide here at Sunniside.


Please type in directly the above email address or alternatively click on the useful link and hit on the patient survey


Many thanks

Patient Survey August 2019 ( posted on Sep 4, 2019 )

Here at Sunniside we are incredibly proud to be ranked 18 out of 6959 surgeries in England .


This is a fantasic achievement for the whole team and we would like to thank all the patients who took time taking part.


Please view the full results in the section relating to Documents including newsletters.

FRIENDS AND FAMILY AUGUST 2019 TEST RESULTS ( posted on Sep 3, 2019 )

We are pleased to announce that for the  month of August 2019, the results for our friends and family test are as followed:



Extremely likely                   02


Likely                                   0


Neither likely or unlikely        0


Unlikely                                0


Extremely unlikely                 0


Don't know                           0

PPG MEETING ( posted on Aug 30, 2019 )

The next patient particapation group meeting will be held on Tuesday the 10th of December at 5.30pm.


Everyone very welcome.

Bike Tour passing through Sunniside ( posted on Aug 28, 2019 )

On Tuesday the 10th September there may be some access issues to the Practice.


This is due to the Kendal bike tour apssing through Sunniside on this day.


There will be road closures so buses and cars will have to take alternative routes.


We are asking all patients who have booked appointments on this day to check that they can access the surgery by foot due to the distruption that may be caused.


We thank you for your cooperation and we expect services to resume as normal early PM.

Weight Management Clinic ( posted on Aug 14, 2019 )

We will be running a Weight Management Clinic at the surgery,this will be ran by our Nursing Team



The first clinic will be held on Friday the 6th of September between 11.20-12.30 and no appointment is required as this is a DROP IN CLINIC.


At this clinic you will have your weight and BMI checked and offered support and guidance from the team.


So why not pop along and give it a try.

Weight Management Clinic ( posted on Aug 6, 2019 )

As from September we will be running a Weight Management Clinic here at the surgery. This will help patients reaching a healthy and maintainable weight and offer lots of support and encouragement along the way.

We will soon be displaying notices in surgery or ask at reception for more information.

FRIENDS AND FAMILY JULY 2019 TEST RESULTS ( posted on Aug 5, 2019 )

We are pleased to announce that for the month of July 2019, the results for our friends and family test are as followed:


Extremely likely                                11     


Likely                                                0


Neither likely or unlikely                     0


Unlikely                                            0


Extremely unlikely                             0


Don't know                                       0

Retired and have a little free time ( posted on Jul 30, 2019 )

If you have retired or you are looking to expand your social network then why not volunteer or join a local meet and greet group . We have information listed below for volunteering or ask at reception for group gathering information.

Dental Infections and NHS 111 ( posted on Jul 26, 2019 )

Please rememeber that if you are in discomfort and are suffering from a Dental Infection NHS 111 can refer you onto the Dental Access Centre direct.

Suggestion and Ideas Box ( posted on Jul 26, 2019 )

We have added a suggestions and ideas box which is situated in the waiting area.This can be completely annoymous no name or address is required.


We value all patients imput and actively encourage feeback either positive or negative.


Here at Sunniside Practice we are keen to deliver excellent patient care and any improvements or ideas that you may feel would benefit the Surgery would be greatly recieved

Carer,s support ( posted on Jul 26, 2019 )

Being a carer can often affect your own health but there is support and help available


Please inform Reception if you are a carer for a family member, relative or friend .


This information is important to the Practice and we are always here to help where we can.

WELCOME ( posted on Jul 4, 2019 )

We would like to welcome to Sunniside Practice to new team members.


Mr Lee Waiter ( Health Care Assistant )




Ms Felicity Cooper ( Practice Nurse )



Both Lee nad Felicity have a wealth of experience and knowledge, and we hope they will enjoy their new roles, and thrive here at Sunniside.

Travel Vaccinations ( posted on Jul 4, 2019 )

That time of year is here and the summer holidays are around the corner.


Please remember to check with the Nursing Team if you require any travel vaccines and allow enough time for the vaccinations before travel (we suggest at least 4-6 weeks before travel ) for ample protection.

NEXT PPG MEETING ( posted on Jul 4, 2019 )

The next Patient Particapation Group meeting will be held on Tuesday the 15th August at 5.30pm at Sunniside Practice.


We get together every three months to discuss changes and plans within your Practice and surrounding areas. We welcome suggestions and ideas that could improve the Surgery or the community.


So if you feel that you would to be involved just pop along you will be made to feel very welcome, or for further information  please telephone myself Helen on 0191 4883200




FRIENDS AND FAMILY JUNE 2019 TEST RESULTS ( posted on Jul 2, 2019 )

We are pleased to announce that for the moth of June 2019, the results for our friends and family test are as followed:


Extremely likely                     01


Likely                                    0


Neither likely or unlikely          0


Unlikely                                 0


Extremely unlikely                 0


Don't know                           0

VOLUNTEERS MONTH JUNE 2019 ( posted on Jun 5, 2019 )



If this seems of interest please read the information below.




Side by Side volunteers improve the quality of life of people with dementia by helping them to continue to do things they love. Volunteers visit people in their home for conversation or enable them to take part in recreational activities in their community such as visiting cafes or going for a walk . Their involvement aims to help people to feel less isolated and to focus on their strenghts to remain active and confident.


The volunteer role requires commitment of approxiamately 2 hours per week and could take place on a week day, weekend or evening.


The role would require a 6 month commitment from the volunteer.


The post would require a DBS check to be carried.


If you require more information please contact  Tracey Hadaway telephone number 0191 4777490 or email gateshead@alzheimers.org.uk





Do you love to be active, or just want a good natter. Being a Parkinson,s power buddy you will support people living with Parkinson,s to take the first steps to becoming more physically active. This may be a walk in the park or along to the coast, a touch of gardening or being a friendly face at the gym.


There are skills that would benefit the volunteer, and to have access to a vehicle to  be able to transport your buddy if required.If you feel that this may be of interest please contact Linny Rubra on 03442253604 or email volunteering@gateshead.gov.uk for more detailed information

Prescription Pre-payment Certificate (PPC) ( posted on Jun 5, 2019 )

Do you have to pay prescription charges ? and do you need more than 4 prescription items in 3 months or 14 in 12 months.


If the answer to this is yes than you could save money by buying a PRESCRIPTION PRE-PAYMENT CERTIFICATE.Please pick up a leaflet at the Surgery or enquire at reception for further information.

FRIENDS AND FAMILY MAY 2019 TEST RESULTS ( posted on Jun 4, 2019 )

We are pleased to announce that for the month of May 2019, the results for our friends and family test are as followed:


Extremely likely                     01


Likely                                     0


Neither likely or unlikely           0


Unlikely                                  0


Extremely unlikely                   0


Don't know                             0

Patients Forum Newsletter May 2019 ( posted on May 14, 2019 )

Sunniside Surgery Patient Forum Newsletter

May 2019


Welcome to the May edition of this newsletter, produced by the Patients Forum. 

The forum meets 2-3 times a year, to discuss changes within the practice and what is available to patients.


There is also a section on the Practice Website www.sunnisidesurgery.nhs.uk where you will find recent and past newsletters.  


This website is invaluable in providing information on most conditions and health related issues.  

The practice team wishes to encourage patients to use this site as much as possible as this could avoid an unnecessary phone call and provide the information required.

Registering with the practice to be able to order repeat prescriptions on line is also a valuable and efficient resource. This is so easy to use, and as well as prescriptions, appointments can be made or checked, again saving everyone’s time.


Repeat Prescriptions for those without access to the internet

If you request a repeat prescription for long term medication, then please allow 48 hours for your request to be processed. It would be helpful if requests were made during weekday afternoons when the receptionists are less busy.






                 News Update from the surgery


It’s that time of year again when some people will be planning to escape to another country for a holiday. Planning what to wear, what to pack, what currency you need may seem like priorities, but please don’t forget to plan what else you may require, and do this in plenty of time before the date of travel.

It is important that you are properly covered for travelling abroad, and the practice is happy to give you advice and vaccinations when they are available, some of these will be free and others you will have to pay for (or you can attend a vaccinations centre) and we can provide a private prescription for antimalarial if necessary. This is not part of the NHS service. Yellow fever vaccinations have to be done at a special yellow fever clinic. If you know that you have already had vaccine at a previous practice, it is very helpful for you to provide this information on the form. (Some practices give you a vaccination card, which hopefully will give us information about the type of vaccine, and also the date.)

You need to allow at least 8 weeks before you travel for time to fit all the vaccines in. you may fill in the online form, or come in surgery and collect one. The more information you give as regarding all the places you are visiting, and whether you are in a tourist resorts or living with locals in a remote village etc. the better we will be able to advise you.

If you leave it till the last minute and there are no available appointments, we will provide you with the telephone number of a travel clinic where you can get the advice and any vaccines you need.





Prescribing of  over the counter  medicines is changing.

This is a government directive aiming to release money so that more crucial medication and treatment can be funded, such as cancer treatments, diabetes and improvements to mental health services.

Your GP, nurse or pharmacist will not generally give you a prescription for over the counter medicines for a range of minor health concerns.

Instead, over the counter medicines are available  to buy in a pharmacy or supermarket in your  local community.

The team of health professionals at your local pharmacy can offer help and clinical advice to manage minor health concerns and if your symptoms suggest it’s more serious, they’ll  ensure you get the care you need.


Please help the NHS to use resources sensibly.





Patients Forum Achievment!



Following a discussion at last month’s Forum meeting regarding the availability of hearing aid batteries, the practice has arranged to be able to supply these at the surgery, saving people having to travel to alternative sites. Just ask at reception


If you have any issues regarding healthcare the forum  is the place where your opinion is listened to and whenever possible action is taken.


If you would like to come along to a Patient Forum and share your ideas of how Sunniside Surgery can improve, then please ask for Helen McIntyre* and you will be invited to our next meeting. 

If you are unable to attend please do not hesitate to speak to Helen about anything you would wish to bring to our attention.


Come and join us for a coffee and a chat. The next meeting is planned for Tuesday the 13th August at 5.30pm.        

                                    New members or visitors are very welcome.




* We welcome Helen McIntyre to the post of Administrative Assistant within the team, and to her allocated role within the Patient Forum. We look forward to working with her in the future.

NE First Credit Union ( posted on May 10, 2019 )

Launch of a new service the NE First Credit Union Pay point .


Credit Unions helps tackle poverty by providing an alternative to pay day loans and other high interest loan services including loan sharks and store schemes.


This is a volunteer run pay point service which commenced on the 9th May 2019 and will be open every Thursday at 12.30pm. This will run alongside the flagship what you can cafe named the Cosy Cow.


Incentives are being offered, please find attached a useful link on this website ( under useful links ) which may be of interest.


Any further information required please contact a Mr Craig Bankhead (Older Peoples Assembly )

on 0191 4381721.


FRIENDS AND FAMILY APRIL 2019 TEST RESULTS ( posted on May 2, 2019 )

We are pleased to announce that for the month of April  2019, the results for our friends and family test are as followed:



Extremely likely                     01


Likely                                     0


Neither likely or unlikely          0


Unlikely                                 0


Extremely unlikely                 0


Don't know                           0

Hearing aid batteries ( posted on Apr 17, 2019 )



We are pleased to announce that you can pick up new batteries from Sunniside Surgery at the reception desk. We ask that you show your Audiology card when requesting a supply, and please still recycle your old batteries in the correct way.


We discussed this topic recently at our PPG meeting and patients were keen to have a collection point at this Practice rather than having to travel to a neighbouring Surgery which for some can be a distance.

Easter opening hours ( posted on Apr 16, 2019 )

 Easter Opening



The Surgery will close on Thursday the 18th April and re-open on Tuesday the 23rd April.




If you require medical advice or treatment please telephone 111 or in an emergency 999.




Please also be aware that the Walk In Centre and Accident and Emergency are also open if required.



May we wish all our patients at Sunniside Surgery a Happy Easter.

FRIENDS AND FAMILY MARCH 2019 TEST RESULTS ( posted on Apr 2, 2019 )

We are pleased to announce that for the month of March 2019, the results for our friends and family test are as followed:


Extremely likely                   03


Likely                                 0


Neither likely or unlikely      0


Unlikely                              0


Extremely unlikely               0


Don't know                         0

Patient Transport Service Booking ( posted on Mar 29, 2019 )

From Monday the 1st April 2019, the North East Ambulance booking telephone numbers will be changing.


When booking patient transport please use the ammended telephone numbers.






To make or ammend a booking tel : 0191 215 1515 ( open Monday to Friday 8am-6pm )

To cancel a booking for the next working day tel : 0300 111 0247

To cancel a booking after the next working day tel : tel 0191 215 1515

Over the counter Medicines ( posted on Mar 12, 2019 )

Prescribing of over the counter medicines is



Sunniside Practice will soon, not be generally providing you, the patient with a prescription for over the counter medicines for a range of minor health concerns. (A list can be found on our website or listed at the bottom of this notice).

Instead, over the counter medicines are available to buy at your local pharmacy or supermarket.

The team of trained health professionals at your local pharmacy can offer help and clinical advice to manage minor health complaints and, if your symptoms suggest it’s more serious, then they will ensure you get the care that is needed.

We have been informed by NHS England that we must comply with this new measure.

The NHS has been spending over £136 million a year on prescriptions for medicines that can be bought from pharmacies or supermarkets. One of these medicines is paracetamol, which can be bought by you, the patient over the counter for a fraction of the cost that the NHS has to pay, and we do believe that this can make significant savings.

The NHS will then be able to invest more in those services that are most needed, such as new cancer treatments, diabetes, and improvements to mental health services.

The NHS is under increasing financial pressure and we need to look at ways in which we can save money, and be more productive and resourceful.

The Practice will be supporting and promoting self-care for minor conditions within the North East of England, and we encourage patients to use their Pharmacies as a first port of call for self-limiting conditions.

There will be exceptions to the new prescription rules, and if you are unsure please speak to your GP, Nurse or Pharmacist for advice.

We are all very proud of our NHS and want to see it remain and stay strong for a very long time.

Below is a list of medicines that will NOT be routinely prescribed at the Surgery.



TREATMENT (for nail infections) and certain SKIN CREAMS also CRADLE CAP treatment, NAPPY RASH and VITAMINS.


Can we ask patients to inform Reception if you are on a BATCH PERSCRIPTION or have medication that you no longer use, and have built up a large amount of surplus stock we can then remove or possibly reduce the quantity items from your prescription. Doing steps like this will save the NHS significant money overall as this does account for a lot of funds being wasted.

We thank you all for help and understanding.

Health Visitor Clinic ( posted on Mar 6, 2019 )

It is with sadness that after Wednesday the 3rd April 2019 there will no longer be a Health Visitor Clinic at this Surgery.


For your information the nearest Clinic for patients to use will now be held on a Tuesday at Whickham Surgery 9.30am-11.30am.


We apologise for any inconvenience this may cause.


We are pleased to announce that for the month of February 2019, the results for our friends and family test are as followed, from the 03  replies recieved:



Extremely likely                  03


Likely                                0


Niether likely or unlikely     0 


Unlikely                            0


Extremely unlikely             0


Don't know                       0

( posted on Feb 20, 2019 )

EU Exit Preparation at Sunniside Surgery


The Health Minister, Matt Hancock wrote to GPs on 7th December, 2018 to outline the Department of Health's preparations for the UK exiting the EU, including the possibility of leaving without a "deal."



The worst case scenario is that there will be significantly reduced import and export across the English Channel which could impact on the availability of medicines here in the UK.


The Government is making plans to stockpile drugs nationally and has specifically written to GPs, Pharmacies and social care providers e.e. care homes that drugs should not be stockpiled. As you know Sunniside Surgery is not a dispensing practice so very few drugs (mostly contraceptive injections, implants and coils) are kept in the surgery. Dr Murrell, our Senior Responsbile Officer for EU Exit preparation, has written to the Contingency Planning Department for health and social care to get assurance on the availability of these devices.


Secondly, the Minister for Health has specifically asked GPs to inform patients that "the Government is working with industry to ensure a continued supply of medicines from the moment we leave the EU; patients should not store additional medicines at home." We have been instructed not to write longer prescriptions than normal, nor will we be issuing prescriptions earlier than normal for this indication.


We will be planning to increase the capacity for prescribing after 29th March 2019, so that new prescriptions can be written for those drugs that are not available. For this reason we ask you to leave 72 hours before you need your prescription so that if there were to be a shortage, the GPs would have time to find an alternative. We understand that the Department of Health is putting in place a "Serious Shortage Protocol" which will change medicines legislations to allow flexibility in primary care dispensing of medicines. This will mean that pharmacists will have the option to substitute similar drugs to the ones prescribed, if the ones prescribed are not available from the EU.


Reciprocal Healthcare

At the moment, it is not clear what the arrangements will be for reciprocal healthcare in Europe after 29th March, 2019. If planning a holiday in Europe, it is essential that you do not rely on reciprocal healthcare via e.g. an EHIC card but that you have fully comprehensive medical insurance. This may be true even if we do leave the EU with a deal as currently the Government has not made us as GP's aware of interim arrangements. This means that you must take out health insurance for everday holidays/working trip/family visit outside the UK.

Practice Training Days ( posted on Feb 6, 2019 )

The following dates listed below the Practice will be CLOSED  in the afternoon for important training for all staff. This is an initiative arranged by Newcastle Gateshead Clinical Commissioning Group. In an emergency during these times you must call 0191 4883200 and listen to the recorded message for help and assistance.


Tuesday the 12th March 2019


Thursday 23rd May 2019


Thursday 11th July 2019


Wednesday 18th September 2019


Thursday 17th October 2019


Tuesday 12th November 2019


Tuesday 24th March 2020

FRIENDS AND FAMILY JANUARY 2019 TEST RESULTS ( posted on Feb 1, 2019 )

We are pleased to announce that for the month of January 2019, the results of our patient friends and family test are as followed, from the 03 replies recieved:


Extremely likely               02


Likely                              0


Neither likely or unlikely   0


Unlikely                          01


Extremely unlikely           0


Dont know                      0


We are pleased to annouce that for the month of December 2018, the results of our patient friends and family test are as followed, from the 01 replies recieved:


Extremely likely                     01


Likely                                     0


Neither likely or unlikely          0


Unlikely                                 0


Extremely unlikely                  0


Don't know                            0

Flu Clinic ( posted on Sep 13, 2018 )

Time to get prepared for the winter... Our first flu clinic will be held on the morning of the 6th October. If you are over 65 or have a long term condition, please contact reception to book your appointment.

Cannabinoids/Cannabis Oil ( posted on Aug 17, 2018 )

This Practice will not be prescribing these products. If you belive that you or your child have a condition that might benfit from them, you are welcome to discuss it with your consultant.

Patient Survey results ( posted on Aug 16, 2018 )

We are proud to announce that out of 7109 Surgeries, in the country, Sunniside Surgery was ranked 70th by our patients.


Please visit the following website for more information;








Travel Vaccinations ( posted on Jul 10, 2018 )

 Here at the surgery we can offer certain travel vaccinations with no charge. Please contact reception for further information. Alternatively, you will find the information including  the form that needs to be filled in and handed to reception on this website - under the documents including newsletters tab.

Named GP ( posted on Aug 30, 2017 )

Named GP


All patients registered at the practice have been allocated a named GP. This is a contractual requirement and does not stop you from seeing a GP of your choice.


This requirement was put into place to ensure that the responsibility for the co-ordination of all appropriate services are delivered where required.


Please ask at recpetion if you do not know who your named GP is.

ONLINE ACCESS ( posted on Mar 24, 2017 )

Are you aware that you can make your appointments and order your repeat prescriptions online?

Why not ask at reception for a registration form and details of how to make use of this service.

Changes to the practice boundary ( posted on Sep 29, 2016 )

Due to changes in the health service, which means that Durham CCG has different was of dealing with people with certain health problems from the Newcastle Gateshead CCG. We now no longer cover the Durham area, this includes Burnopfield.



Frequently asked questions;


1. If you are currently registered with the practice and you live outside the prosposed area,you will be able to stay on the list. There will be some services that you will not be able to access and this will potentially prejudice your healthcare. For example; if an emergency ambulance is called you will be taken to Durham. If you are unfortunate enough to develope dementia you will not be entitled to a home visit, which is necessary for the treatment.


2. If you get pregnant you will not be able to stay registered with us as the midwife is not able to book you in that area and the health visitors are also not able to cover that area, the baby would not be able to register with us either.


3. If you move into the area outside our new proposed boundary you will not be able to remain as our patient.


4. You will be entitled to all the services that the practice currently provides, although we would have difficulty as above with referrals to dementia services.

Repeat Prescriptions & Results ( posted on Apr 26, 2016 )

Because our prescriptions are now being dealt with electronically, this process takes quite a while longer and therefore we would ask if you could please allow 48hours for your prescription to be ready for collection from time of requesting. 


We only take calls for prescritions and blood results between 2pm & 6pm


Thank you

Sunniside Surgery Statement of Intent ( posted on Feb 18, 2016 )

Plan to Meet GMS/PMS 2015-16 Contractual Requirement for Patient Online Service


This practice plans to offer the facility for patients to view online, export or print detailed coded information held in their own records from 31st March 2016.


These dates are subject to the necessary NHS GP systems and software being available to the practice.


This practice currently offers the facility for patients:

  •  to book, view, amend, cancel and print appointments online
  • to order online, view and print a list of their repeat prescriptions for drugs, medicines or appliances.
  • to view online, export or print summary information from their record, relating to medications, allergies, adverse reactions and any other items agreed between the practice and individual patient.

We will publicise and promote our online services to our practice's patients through the practice website, practice waiting room leaflets, posters and the Patient Participation Group by 31st March 2016


We are extremely proud to announce that in a recent GP patient survey Sunniside Surgery has been placed in the top 5!! 

 We have a great team here and a really good relationship with our patients which this result has hopefully confirmed.



Would You Like To Give Up Smoking? ( posted on Jul 30, 2015 )

Are you aware that our practice has a smoking cessation advisor?

Please contact reception to make an appointment.

Summary Care Record ( posted on Sep 30, 2014 )

The SCR is an electronic summary of key health information from a patients GP practice record which is securely held on the National Spine. A core SCR contains a patients medication, allergies and adverse reactions. Changes made to these core data items in the GP record will be updated in the SCR automatically. The SCR is optional; the patient is in control and can choose to opt out of having an SCR or change their mind at any time. Except in an emergency (e.g. patient is unconscious), the SCR is only accessible with permission from the patient. The Summary Care Record is the only national record sharing solution, and has many high level benefits including improving patient safety, increasing efficiency and effectiveness and increasing quality of patient care. All practices have to upload SCR's, however individual patients can opt out. If you wish to do so please fill in a form at reception.

Patient Transport Booking ( posted on Sep 26, 2014 )

Booking non-urgent patint transport/ambulance for routine Hospital appointments will be changing from October 1st 2014.

The surgery will no longer be booking this transport and will be booked by a company called ESR where patients/carers can contact them on 0191-3017687, in which the relevent questions will be asked to arrange patient transport.


Extended hours surgery time change. ( posted on Jun 24, 2014 )

 The extended hours surgery will be from 6.30pm until 7.30pm (last appointment being 7:00pm) on  Thursday evenings, this includes GP and nurse appointments.

DO YOU CARE FOR SOMEONE? ( posted on Jun 20, 2014 )

 Do you care for a family member, relative or friend? If this is the case, could you please let a member of staff at the surgery know then these details can be added to your records.


Should you be a young carer, please ask at reception for details of help that is available for you.

Defibrillator! ( posted on Jan 22, 2013 )

The practice is pleased to report that we have purchased a defibrillator for use by Sunniside patients in the event of a cardiac arrest. All staff have been trained how to use a defibrillator when we have our regular training on cardio-pulmonary resuscitation. Of course, we are hoping that we don't have to use it, but its good to know that its there, in the event of a real emergency!
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