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Sunniside Surgery

8 Dewhurst Terrace

Newcastle upon Tyne
NE16 5LP
Tel: 0191 4883200
Fax: 0191 4965900

Hearing aid batteries ( posted on Apr 17, 2019 )



We are pleased to announce that you can pick up new batteries from Sunniside Surgery at the reception desk. We ask that you show your Audiology card when requesting a supply, and please still recycle your old batteries in the correct way.


We discussed this topic recently at our PPG meeting and patients were keen to have a collection point at this Practice rather than having to travel to a neighbouring Surgery which for some can be a distance.

Easter opening hours ( posted on Apr 16, 2019 )

 Easter Opening



The Surgery will close on Thursday the 18th April and re-open on Tuesday the 23rd April.




If you require medical advice or treatment please telephone 111 or in an emergency 999.




Please also be aware that the Walk In Centre and Accident and Emergency are also open if required.



May we wish all our patients at Sunniside Surgery a Happy Easter.

FRIENDS AND FAMILY MARCH 2019 TEST RESULTS ( posted on Apr 2, 2019 )

We are pleased to announce that for the month of March 2019, the results for our friends and family test are as followed:


Extremely likely                   03


Likely                                 0


Neither likely or unlikely      0


Unlikely                              0


Extremely unlikely               0


Don't know                         0

Patient Transport Service Booking ( posted on Mar 29, 2019 )

From Monday the 1st April 2019, the North East Ambulance booking telephone numbers will be changing.


When booking patient transport please use the ammended telephone numbers.






To make or ammend a booking tel : 0191 215 1515 ( open Monday to Friday 8am-6pm )

To cancel a booking for the next working day tel : 0300 111 0247

To cancel a booking after the next working day tel : tel 0191 215 1515

Over the counter Medicines ( posted on Mar 12, 2019 )

Prescribing of over the counter medicines is



Sunniside Practice will soon, not be generally providing you, the patient with a prescription for over the counter medicines for a range of minor health concerns. (A list can be found on our website or listed at the bottom of this notice).

Instead, over the counter medicines are available to buy at your local pharmacy or supermarket.

The team of trained health professionals at your local pharmacy can offer help and clinical advice to manage minor health complaints and, if your symptoms suggest it’s more serious, then they will ensure you get the care that is needed.

We have been informed by NHS England that we must comply with this new measure.

The NHS has been spending over £136 million a year on prescriptions for medicines that can be bought from pharmacies or supermarkets. One of these medicines is paracetamol, which can be bought by you, the patient over the counter for a fraction of the cost that the NHS has to pay, and we do believe that this can make significant savings.

The NHS will then be able to invest more in those services that are most needed, such as new cancer treatments, diabetes, and improvements to mental health services.

The NHS is under increasing financial pressure and we need to look at ways in which we can save money, and be more productive and resourceful.

The Practice will be supporting and promoting self-care for minor conditions within the North East of England, and we encourage patients to use their Pharmacies as a first port of call for self-limiting conditions.

There will be exceptions to the new prescription rules, and if you are unsure please speak to your GP, Nurse or Pharmacist for advice.

We are all very proud of our NHS and want to see it remain and stay strong for a very long time.

Below is a list of medicines that will NOT be routinely prescribed at the Surgery.



TREATMENT (for nail infections) and certain SKIN CREAMS also CRADLE CAP treatment, NAPPY RASH and VITAMINS.


Can we ask patients to inform Reception if you are on a BATCH PERSCRIPTION or have medication that you no longer use, and have built up a large amount of surplus stock we can then remove or possibly reduce the quantity items from your prescription. Doing steps like this will save the NHS significant money overall as this does account for a lot of funds being wasted.

We thank you all for help and understanding.

Health Visitor Clinic ( posted on Mar 6, 2019 )

It is with sadness that after Wednesday the 3rd April 2019 there will no longer be a Health Visitor Clinic at this Surgery.


For your information the nearest Clinic for patients to use will now be held on a Tuesday at Whickham Surgery 9.30am-11.30am.


We apologise for any inconvenience this may cause.


We are pleased to announce that for the month of February 2019, the results for our friends and family test are as followed, from the 03  replies recieved:



Extremely likely                  03


Likely                                0


Niether likely or unlikely     0 


Unlikely                            0


Extremely unlikely             0


Don't know                       0

( posted on Feb 20, 2019 )

EU Exit Preparation at Sunniside Surgery


The Health Minister, Matt Hancock wrote to GPs on 7th December, 2018 to outline the Department of Health's preparations for the UK exiting the EU, including the possibility of leaving without a "deal."



The worst case scenario is that there will be significantly reduced import and export across the English Channel which could impact on the availability of medicines here in the UK.


The Government is making plans to stockpile drugs nationally and has specifically written to GPs, Pharmacies and social care providers e.e. care homes that drugs should not be stockpiled. As you know Sunniside Surgery is not a dispensing practice so very few drugs (mostly contraceptive injections, implants and coils) are kept in the surgery. Dr Murrell, our Senior Responsbile Officer for EU Exit preparation, has written to the Contingency Planning Department for health and social care to get assurance on the availability of these devices.


Secondly, the Minister for Health has specifically asked GPs to inform patients that "the Government is working with industry to ensure a continued supply of medicines from the moment we leave the EU; patients should not store additional medicines at home." We have been instructed not to write longer prescriptions than normal, nor will we be issuing prescriptions earlier than normal for this indication.


We will be planning to increase the capacity for prescribing after 29th March 2019, so that new prescriptions can be written for those drugs that are not available. For this reason we ask you to leave 72 hours before you need your prescription so that if there were to be a shortage, the GPs would have time to find an alternative. We understand that the Department of Health is putting in place a "Serious Shortage Protocol" which will change medicines legislations to allow flexibility in primary care dispensing of medicines. This will mean that pharmacists will have the option to substitute similar drugs to the ones prescribed, if the ones prescribed are not available from the EU.


Reciprocal Healthcare

At the moment, it is not clear what the arrangements will be for reciprocal healthcare in Europe after 29th March, 2019. If planning a holiday in Europe, it is essential that you do not rely on reciprocal healthcare via e.g. an EHIC card but that you have fully comprehensive medical insurance. This may be true even if we do leave the EU with a deal as currently the Government has not made us as GP's aware of interim arrangements. This means that you must take out health insurance for everday holidays/working trip/family visit outside the UK.

Practice Training Days ( posted on Feb 6, 2019 )

The following dates listed below the Practice will be CLOSED  in the afternoon for important training for all staff. This is an initiative arranged by Newcastle Gateshead Clinical Commissioning Group. In an emergency during these times you must call 0191 4883200 and listen to the recorded message for help and assistance.


Tuesday the 12th March 2019


Thursday 23rd May 2019


Thursday 11th July 2019


Wednesday 18th September 2019


Thursday 17th October 2019


Tuesday 12th November 2019


Tuesday 24th March 2020

FRIENDS AND FAMILY JANUARY 2019 TEST RESULTS ( posted on Feb 1, 2019 )

We are pleased to announce that for the month of January 2019, the results of our patient friends and family test are as followed, from the 03 replies recieved:


Extremely likely               02


Likely                              0


Neither likely or unlikely   0


Unlikely                          01


Extremely unlikely           0


Dont know                      0


We are pleased to annouce that for the month of December 2018, the results of our patient friends and family test are as followed, from the 01 replies recieved:


Extremely likely                     01


Likely                                     0


Neither likely or unlikely          0


Unlikely                                 0


Extremely unlikely                  0


Don't know                            0

Flu Clinic ( posted on Sep 13, 2018 )

Time to get prepared for the winter... Our first flu clinic will be held on the morning of the 6th October. If you are over 65 or have a long term condition, please contact reception to book your appointment.

Cannabinoids/Cannabis Oil ( posted on Aug 17, 2018 )

This Practice will not be prescribing these products. If you belive that you or your child have a condition that might benfit from them, you are welcome to discuss it with your consultant.

Patient Survey results ( posted on Aug 16, 2018 )

We are proud to announce that out of 7109 Surgeries, in the country, Sunniside Surgery was ranked 70th by our patients.


Please visit the following website for more information;








Travel Vaccinations ( posted on Jul 10, 2018 )

 Here at the surgery we can offer certain travel vaccinations with no charge. Please contact reception for further information. Alternatively, you will find the information including  the form that needs to be filled in and handed to reception on this website - under the documents including newsletters tab.

Named GP ( posted on Aug 30, 2017 )

Named GP


All patients registered at the practice have been allocated a named GP. This is a contractual requirement and does not stop you from seeing a GP of your choice.


This requirement was put into place to ensure that the responsibility for the co-ordination of all appropriate services are delivered where required.


Please ask at recpetion if you do not know who your named GP is.

ONLINE ACCESS ( posted on Mar 24, 2017 )

Are you aware that you can make your appointments and order your repeat prescriptions online?

Why not ask at reception for a registration form and details of how to make use of this service.

Changes to the practice boundary ( posted on Sep 29, 2016 )

Due to changes in the health service, which means that Durham CCG has different was of dealing with people with certain health problems from the Newcastle Gateshead CCG. We now no longer cover the Durham area, this includes Burnopfield.



Frequently asked questions;


1. If you are currently registered with the practice and you live outside the prosposed area,you will be able to stay on the list. There will be some services that you will not be able to access and this will potentially prejudice your healthcare. For example; if an emergency ambulance is called you will be taken to Durham. If you are unfortunate enough to develope dementia you will not be entitled to a home visit, which is necessary for the treatment.


2. If you get pregnant you will not be able to stay registered with us as the midwife is not able to book you in that area and the health visitors are also not able to cover that area, the baby would not be able to register with us either.


3. If you move into the area outside our new proposed boundary you will not be able to remain as our patient.


4. You will be entitled to all the services that the practice currently provides, although we would have difficulty as above with referrals to dementia services.

Repeat Prescriptions & Results ( posted on Apr 26, 2016 )

Because our prescriptions are now being dealt with electronically, this process takes quite a while longer and therefore we would ask if you could please allow 48hours for your prescription to be ready for collection from time of requesting. 


We only take calls for prescritions and blood results between 2pm & 6pm


Thank you

Sunniside Surgery Statement of Intent ( posted on Feb 18, 2016 )

Plan to Meet GMS/PMS 2015-16 Contractual Requirement for Patient Online Service


This practice plans to offer the facility for patients to view online, export or print detailed coded information held in their own records from 31st March 2016.


These dates are subject to the necessary NHS GP systems and software being available to the practice.


This practice currently offers the facility for patients:

  •  to book, view, amend, cancel and print appointments online
  • to order online, view and print a list of their repeat prescriptions for drugs, medicines or appliances.
  • to view online, export or print summary information from their record, relating to medications, allergies, adverse reactions and any other items agreed between the practice and individual patient.

We will publicise and promote our online services to our practice's patients through the practice website, practice waiting room leaflets, posters and the Patient Participation Group by 31st March 2016


We are extremely proud to announce that in a recent GP patient survey Sunniside Surgery has been placed in the top 5!! 

 We have a great team here and a really good relationship with our patients which this result has hopefully confirmed.



Would You Like To Give Up Smoking? ( posted on Jul 30, 2015 )

Are you aware that our practice has a smoking cessation advisor?

Please contact reception to make an appointment.

Summary Care Record ( posted on Sep 30, 2014 )

The SCR is an electronic summary of key health information from a patients GP practice record which is securely held on the National Spine. A core SCR contains a patients medication, allergies and adverse reactions. Changes made to these core data items in the GP record will be updated in the SCR automatically. The SCR is optional; the patient is in control and can choose to opt out of having an SCR or change their mind at any time. Except in an emergency (e.g. patient is unconscious), the SCR is only accessible with permission from the patient. The Summary Care Record is the only national record sharing solution, and has many high level benefits including improving patient safety, increasing efficiency and effectiveness and increasing quality of patient care. All practices have to upload SCR's, however individual patients can opt out. If you wish to do so please fill in a form at reception.

Patient Transport Booking ( posted on Sep 26, 2014 )

Booking non-urgent patint transport/ambulance for routine Hospital appointments will be changing from October 1st 2014.

The surgery will no longer be booking this transport and will be booked by a company called ESR where patients/carers can contact them on 0191-3017687, in which the relevent questions will be asked to arrange patient transport.


Extended hours surgery time change. ( posted on Jun 24, 2014 )

 The extended hours surgery will be from 6.30pm until 7.30pm (last appointment being 7:00pm) on  Thursday evenings, this includes GP and nurse appointments.

DO YOU CARE FOR SOMEONE? ( posted on Jun 20, 2014 )

 Do you care for a family member, relative or friend? If this is the case, could you please let a member of staff at the surgery know then these details can be added to your records.


Should you be a young carer, please ask at reception for details of help that is available for you.

Defibrillator! ( posted on Jan 22, 2013 )

The practice is pleased to report that we have purchased a defibrillator for use by Sunniside patients in the event of a cardiac arrest. All staff have been trained how to use a defibrillator when we have our regular training on cardio-pulmonary resuscitation. Of course, we are hoping that we don't have to use it, but its good to know that its there, in the event of a real emergency!
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