Making an Appointment
Non-urgent advice: Making an Appointment during COVID-19 pandemic
If you have an urgent medical problem please phone the surgery 0191 488 3200 . After the GP has spoken to you they may arrange for you or your child to be seen and they will decide how urgently; this may be on the same day.
All patients should talk before they walk. This is because we are currently in a Covid-19 pandemic. We are trying to keep the practice staff and the patients safe. If a patient with Covid-19 infects a member of staff this could mean closure of the practice. If the patient comes into the surgery and we decide they have Covid-19 we would have to close the surgery immediately for a deep clean for 2 hours. We also want to reduce the length of time that patients are in the surgery as this reduces their risk of catching the infection. We hope that the risk will be extremely small as we are wearing PPE and the building is constantly being cleaned with high strength chlorine. If we can talk to you and then bring you into the surgery for a brief time as possible for an examination and any tests, this will protect everyone. It is also easier to speak on the phone or on a video consultation without wearing a mask as many people find it difficult to hear when we are wearing masks.
We can usually offer routine appointments within 2 working days of request. If you feel your problem is urgent and you need to be seen on the same day, then please stress this to the Receptionist who will give you an appointment for that day.
Routine appointments are for medical problems. If you need an insurance or work medical report or examination, please inform the Receptionist so that sufficient time can be given to you for this.
Online Appointment booking system
Same day help for your poorly child
If your child has become unwell in the last few days and you would like urgent advice, then please contact the surgery and we will arrange for a doctor to speak to you and if necessary to see your child today. This will save you an unnecessary trip to A&E or a Walk in Centre. Can we also make you aware of the Little Orange Book, which provides expert help for parents and carers on how to manage common problems in babies and small children.
Ask at reception or your GP for a copy or view it online http://www.newcastlegatesheadccg.nhs.uk/little-orange-book/.
Alternatively, you can also search ‘NHS child health’ and download the free app.
Gateshead Extra Care Service
Pharmacists are highly trained experts and fully qualified to give health advice on a range of health issues including:
– Aches and pains
– Colds and flu
– Ear care
– Eye care
– Hay fever
– Head lice
– Skin or mouth problems
– Stomach aches
If you need urgent repeat medication, please contact NHS 111 who will arrange for you to collect your medication from a local pharmacy. Search NHS choices for your nearest pharmacy www.nhs.uk.
Blaydon Primary Care Centre
This service offers pre-bookable appointments with local GPs and nurses for patients who require urgent attention.
Monday – Friday: 8am – 8pm
Saturday – Sunday: 9am – 2pm.
Please contact the surgery in order to book an appointment.
If we are closed, whether that be at the weekend or on public holidays and you have an urgent medical concern, you can call NHS 111, where health advisers will ask you a series of questions about your condition and where appropriate book an appointment with a GP; this could be a telephone assessment, a face-to-face appointment at a treatment centre or a home visit. Alternatively, they may book an appointment here, at the surgery if your condition is less serious.